rz777 Terms and Conditions

1 General Terms and Introduction

rz777 (hereinafter referred to as the "Platform", "we", "our") is an online gaming platform that provides cricket betting, live casino and slot game services for Bangladeshi players. These terms and conditions ("Terms") form a legal agreement between rz777 and registered users of the platform ("you", "member", "player").

These Terms must be read together with the rz777 Privacy Policy and Responsible Gaming Policy. Those policies are also considered an integral part of this agreement. By using any service provided on our platform, you confirm that you agree to abide by all provisions of these Terms.

rz777 reserves the right to change, amend or update these Terms at any time. Continued use of the platform after any changes will be considered acceptance of the updated Terms.

2 Account Registration and Management

To open an account at rz777, you must provide accurate and complete information. Each person may open only one account. Creating multiple accounts is strictly prohibited.

2.1 Registration Requirements

• You must be at least 21 years of age.
• You must provide your correct name, address and contact information.
• Only one account per person is permitted.
• The account is for your personal use only — it may not be used by anyone else.
• It is your responsibility to keep your account password confidential.

2.2 Account Security

If you notice any unauthorized access or suspicious activity on your account, you must notify our support team immediately. rz777 will not be held responsible for any losses arising from sharing your login details with a third party.

3 Age Verification and Identity Confirmation

rz777 is a responsible gaming platform. We strictly follow a 21+ age policy. Minors are not permitted to participate on this platform.

rz777 reserves the right to verify a member's age and identity at any time. You may be required to provide a copy of your national identity card or another acceptable identity document for verification. We reserve the right to suspend the withdrawal process until verification is complete.

Opening an account by providing false information is a serious violation. In such cases, the account will be closed immediately and the deposited funds may be forfeited.

4 Deposits, Withdrawals and Payment Policy

4.1 Accepted Payment Methods

rz777 currently supports the following payment methods: bKash, Nagad, Rocket and Upay. We only accept transactions through these approved methods.

4.2 Deposit Terms

• The minimum deposit amount is ৳200 for each method.
• Deposited funds must come from a payment account registered in your own name.
• Deposits from third-party accounts are not accepted.
• After a successful deposit, funds are generally added to the account instantly.

4.3 Withdrawal Terms

• The minimum withdrawal amount is ৳500.
• Withdrawals are generally completed within 15 minutes to 2 hours.
• Withdrawals can only be made to the payment account from which the deposit was made.
• Withdrawals may be delayed during the verification process.
• Withdrawals will not be processed if bonus wagering requirements have not been met.

If an unusual or suspicious transaction is detected, rz777 reserves the right to place a withdrawal request on hold for verification purposes.

5 Bonuses and Promotional Offers

rz777 offers various bonuses and promotional offers from time to time. These offers are provided subject to specific terms and conditions, and each offer may have its own terms.

5.1 Welcome Bonus

New members can receive a welcome bonus of up to 120% on their first deposit, up to ৳8,000. The wagering requirement for this bonus is 20x (twenty times), meaning you must wager 20 times the bonus amount before it can be withdrawn.

5.2 General Bonus Terms

• One welcome bonus applies per account.
• Bonus funds cannot be withdrawn directly — wagering requirements must be met first.
• Wagering must be completed within the specified time limit.
• Certain games may not count toward bonus wagering — details will be stated in the terms of each offer.
• Attempting to claim bonuses using multiple accounts or identities will be treated as fraud.
• rz777 reserves the right to change, cancel or withdraw any bonus offer.

6 Gaming Rules and Fair Play Policy

rz777 is committed to ensuring a fair and transparent gaming environment. Our platform features games from world-class providers including PG Soft, Pragmatic Play, JILI and Spribe. All these games are tested and certified according to international fair play standards.

6.1 Rules of Play

• Each game has its own applicable rules — it is recommended to read the game rules before playing.
• In the event of a technical error, the result of the affected round may be considered void.
• If participation in a round is disrupted due to a disconnection, the server log data will be considered final.
• For cricket betting, bets will be refunded if a match is cancelled or suspended.

6.2 VIP Program

rz777 has four VIP tiers: Bronze, Silver, Gold and Platinum. Members can advance to higher tiers through regular activity. Each tier includes a weekly cashback benefit — up to 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold and 0.8% at Platinum.

7 Prohibited Activities

The following activities are strictly prohibited at rz777. If such activities are detected, the account will be closed and funds may be forfeited:

• Creating multiple accounts or operating an account under a concealed identity.
• Attempting any form of fraud, deception or manipulation.
• Using bots, automated software or third-party tools to influence game outcomes.
• Attempting to abuse bonuses or circumvent bonus terms.
• Using the platform for money laundering or illegal financial activities.
• Engaging in harassing or abusive behavior toward other players or staff.
• Attempting to access or exploit vulnerabilities in the platform's security systems.
• Placing bets using another person's funds.

8 Account Closure and Suspension

rz777 reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances:

• Violation of any provision of these Terms.
• Evidence of fraudulent or deceptive activity.
• Providing false or incomplete information.
• Refusing to provide documents required for verification.
• Upon request — a member may close their own account at any time.

8.1 Self-Exclusion

As part of responsible gaming, members may request to have their account suspended for a specific period or permanently. For more information on this, please visit our Responsible Gaming page.

9 Limitation of Liability

rz777 accepts no liability for the following:

• Losses caused by internet disconnection or technical errors.
• Transaction delays due to third-party payment service failures.
• Unauthorized access to an account due to the member's own negligence.
• Force Majeure events — such as natural disasters, government restrictions or cyber attacks.

Gaming is a recreational activity — rz777 will not provide compensation for financial losses. Please play within your means and use gaming for entertainment.

10 Privacy and Data Protection

rz777 gives the highest priority to the protection of your personal information. We keep your data secure using SSL encryption technology. Full details of how your information is collected, stored and used are set out in our Privacy Policy.

We do not sell or share your personal information with any third party. However, information may be provided to relevant authorities where required by law or for the purpose of preventing fraud.

11 Dispute Resolution Process

Any dispute between rz777 and a member will first be addressed through direct discussion.

11.1 How to Submit a Complaint

• First, contact our 24/7 live chat support.
• If unresolved, send a written complaint to [email protected].
• Include the date, time, amount and detailed description of the incident in your complaint.
• We will review all complaints seriously and respond as quickly as possible.

Server logs, game records and transaction history will be treated as conclusive evidence in dispute resolution.

12 Changes to Terms and Contact

rz777 reserves the right to update these Terms at any time. For significant changes, we will provide notice to your registered email address or on the platform. Continued use of the platform after any changes will be considered acceptance of the updated Terms.

If you have any questions or comments about these Terms, please contact us:

• Email: [email protected]
• Live Chat: Available 24 hours, 7 days a week

For more information, please visit our About Us, Privacy Policy and Responsible Gaming pages. Our FAQ section may also be helpful for answers to common questions.